Is this an emergency?

There are professionals available to help you:

We have a free phone number you can call for advice 0800 2465874

If a young person is experiencing a mental health crisis, phone your GP and ask for an emergency appointment.  If out of hours, take them to A&E.

And you can contact Samaritans 24hour helpline 365 days per year,  free phone 116 123 or email  For more information see

If during school time you can phone the school the young person attends and ask to speak to the Designated Safeguarding Lead.

Safeguarding children is everyone’s responsibility whether they are your own or another family, if in any doubt, speak out – South Glos have an Access & Response Team.  To report concerns about a child:

  • 01454 866000 Monday to Thursday 9.00 – 5.00, 4.30 on Friday
  • 01454 615165 out of hours and at weekends
  • If a child or young person is in immediate danger then please dial 999 and ask for police assistance
  • For professionals: email*