Is this an emergency?

We will do our best to respond and here are some useful numbers. There are professionals available to help you.

We have a free phone number you can call for advice 0800 2465874

If a young person is experiencing a mental health crisis, phone your GP and ask for an emergency appointment.  If out of hours, take them to A&E.

If you need urgent support we can also recommend the following services:

  • Kooth – real-time, online support.
    An online counselling platform for young people aged 11-18, allowing you to talk to a trained counsellor via webchat. You can also take part in discussion boards and read articles written by other young people.
  • Childline – 0800 1111. 7:30am – 3.30am
    Helpline and webchat where you can talk about anything that’s on your mind.
  • CAMHS Crisis Line 0300 303 1320. Open 24/7 365 days a year.
    Immediate emotional and practical telephone support for young people aged 17 and under.
  • Papyrus HOPELINEUK – 0800 068 4141. 9am – 12am 365 days a year.
    Offering phone support for young people experiencing suicidal thoughts. Text and email support also available.
  • Samaritans – freephone 116 123 or email  Open 24/7,  365 days a year
    Listening support for anyone who is struggling to cope and wants someone to talk to.
  • Shout – text 85258. Open 24/7 365 days a year
    Text support for young people in crisis.
  • CALM  Helpline and webchat providing information and support.
  • The Mix – 0808 808 4994 3pm – 12am everyday.


During school time you can phone the school the young person attends and ask to speak to the Designated Safeguarding Lead.

Safeguarding children is everyone’s responsibility whether they are your own or another family, if in any doubt, speak out – South Glos have an Access & Response Team.  To report concerns about a child:

  • 01454 866000 Monday to Thursday 9.00 – 5.00, 4.30 on Friday
  • 01454 615165 out of hours and at weekends
  • If a child or young person is in immediate danger then please dial 999 and ask for police assistance
  • For professionals: email